Refund Policy

Refund Policy

Our Commitment to Customer Satisfaction

We strive to provide high-quality abayas and exceptional customer service. However, we understand that sometimes things may not work out as planned. Here's our refund policy to ensure a fair and transparent process:

Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

1. Unworn and Unwashed: The abaya must be unworn, unwashed, and in its original condition.
2. Original Packaging: The abaya must be returned in its original packaging, including any tags or labels.
3. Within 7 Days of Delivery: Refund requests must be made within 7 days of the delivery date.

How to Request a Refund

1. Contact Customer Support: Please contact our customer support team via email or phone to initiate the refund process.
2. Provide Order Details: Provide your order number, name, and the reason for the return.
3. Shipping Instructions: Our customer support team will provide you with specific shipping instructions to return the item.

Refund Processing

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method within [number] business days.   

Non-Refundable Items

Please note that certain items, such as personalized or custom-made abayas, are non-refundable.

Exceptions

In certain cases, exceptions may be made to this policy. Please contact our customer support team to discuss any specific circumstances.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at [email address] or [phone number].